Our goal is to process and deliver your order as quickly as possible. Shipping method and delivery times depend on what country we are shipping to. We mainly ship registered and express mail for international orders and Schenker for Swedish orders. Orders are processed within 2 business days.
Delivery is 1-4 business days in Sweden, 3-5 business days within Europe, and 3-10 business days outside of Europe. There is an express shipment option available for faster delivery at additional shipping cost when finalizing your order.
For unclaimed packages that are ordered but not picked up and therefore returned, we charge a fee of 300 SEK to cover postage, packaging and administration. If a delivery to the customer is impossible for reasons the customer is responsible for, such as because he/she cannot be reached under the given delivery address the customer is responsible for the costs of the failed delivery.
Exchanges and Returns
We want you to be happy with your purchase!
We accept returns and exchanges according to the law on consumer protection in distance contracts (2000:274), where you have the right to cancel your purchase. If you would like to return your purchase, you must notify us within 14 days from your purchase date if you intend to return the purchase for a refund or exchange. The products must be in original condition.
Please contact us by email at firstname.lastname@example.org and include your name and order number. The goods must be returned well packaged. The shipping fees are not refundable and the buyer pays for return shipping back to Halmstad, Sweden.
For exchanges in size, please also include a message in the package with your name, address and what size you wish to change to.
For returns with a full refund, your money will be refunded using the same payment method that you used for your purchase and the funds will be posted within 10 days after we receive the return.
Please note, that for a replacement or refund it is very important that your product is not used.
Please send exchanges / returns to:
Att: Öllöv returns
Contact us using the contact form below: